Source: www.mountainviewcellphones.com  4/23/2008

Many Blackberry customers don’t know how good their phone really is.  I hear many complaints about how they can’t use their Blackberry to dial someone’s name in a directory phone tree.  It’s a problem solved long ago by Blackberry but customers who are new to Blackberry haven’t figured it out yet. 

It’s simple.  Just type the letters of the person’s name.  You might need to press the ALT to type the letters but this works in almost every IVR/Dial response system.  This solution is just to easy that Blackberry doesn’t advertise or write about it. 

 So, don’t be afraid of using your Blackberry when you need to dial a persons name into the phone.  Just spell the name out and the Blackberry is smart enough to convert this into the proper 1 to 9 numbers for the system you are working with on the other end. 

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