11/29/2009 by MountainViewCellphones.com
We have recently seen the rare occurrance of the Sprint HTC Hero going into digital roaming and not coming out of roaming. This is a big problem because all the standard trouble shooting with the network requires the phone to have good communication with the Sprint network. Alas, it doesn’t in roaming mode.
The solution to this problem is fortunately, easy. Bring the phone to your local Sprint Service Center or here to us in Mountain View, CA, and instruct them you need a PRL update. A PRL Update will update the preferred roaming list for the phone and get you reset in the correct area.
If this alone does not work, once the new PRL is installed, you may want to reset the phone completely with a ##RTN#. Again, you local service center can do this for you.
After one or both of these activities you should be able to have your phone back in operation.
