This is a constant struggle for the wireless business with millions of customers calling in and only limited resources to take care of them. 

Sprint has several good people that often address the problem on first call.  If you don’t get a good resolution or you get someone who doesn’t seem to know exactly what to do and why, then I would hang up and call back.  It may take a little longer to get a good representative, but it will save you time in the long run as bad information or a bad representative who does the wrong thing is not worth the time or hassle.  Also, don’t be shy about getting their agent number and reporting bad behavior or giving praise.  Agent number reports of bad behavior or praise is how Sprint improves the service level for everyone.    

To save time in getting to a representative, please call during non-peak times.  Morning’s are good generally.  Sunday is good, but I think they have a less experienced crew on the weekends.  Lastly, calling later in the evening before they close, 7:30PM tends to be better.  As call patterns go, I’ve experience rush hours and after lunch as the worst times. 

Many people threaten Sprint with terminating their service and this has been effective in getting problems resolved.  The account services department is a long hold time to get them but they have better privileges to get almost anything done on an account.  It’s unfortunate you may have to be rough with Sprint, but it’s one way to get justice for your cause if you are rightly wronged.  If Sprint is right and you want to rip Sprint off, I believe what goes around comes around.

If you still want more support, you can often go to your local service center.  We are here on the peninsula to service you. 

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